How to fix emails not saved

If you’re using TaskRobin to save emails directly to your Notion database or Airtable, you’re on the path to streamlined workflows. However, setup issues can sometimes arise, preventing emails from being saved properly. Don’t worry! This guide will help you troubleshoot common problems and get things working smoothly again.

Quick Fixes to Try First

Before diving into specific issues, start by checking these two essential troubleshooting steps:

1. Check for Errors in Your TaskRobin Dashboard

In your TaskRobin dashboard, head to the Integrations and Account tabs to see if any error alerts are present. These tabs will show you if something is misconfigured or missing.

2. Need More Help? Try Our Live Chat

If the issue persists, feel free to contact us through live chat! The chat option can be found as a floating message button at the bottom-right of our home page. Be sure to include the email address from which you are forwarding emails for faster support.

Now, let’s address some specific problems you might encounter.

1. Received Automated Email Reply: “Your Email Address Is Not Set Up with TaskRobin”

This issue occurs when you’re attempting to save emails from an unregistered email address. Follow these steps:

• Register Your Email: Ensure that you’ve signed up for TaskRobin using the same email address you’re trying to forward from.
• Forward from the Correct Address: Double-check that you’re forwarding emails from the correct email address. For example, if you registered with hello@company.com, make sure emails aren’t sent from info@company.com or another unregistered address.

2. Need to Re-authenticate with Airtable

Airtable integrations sometimes require re-authentication due to security updates. If your Airtable connection is interrupted:

• Re-authenticate Your Airtable Account: Go to your TaskRobin dashboard and follow the prompts to reconnect Airtable. This is a known issue with Airtable, and re-authenticating should solve the problem. You can read more about similar issues in the Airtable Community from here, here and here. And as you can see from the above Airtable Community posts, Airtable hasn’t been quite as responsive to resolve this issue from their end.

3. Broken Integration Template for Notion or Airtable

If the fields or properties that TaskRobin auto-creates in your Notion database or Airtable table have been modified, it can disrupt the integration. Here’s how to fix it:

• Recreate the Integration: The simplest solution is to delete the affected Notion database or Airtable table and set up a new integration through your TaskRobin dashboard. Avoid altering the TaskRobin-generated fields directly.

4. Emails Not Showing Up, and No Error Message

If your emails aren’t appearing in Notion or Airtable and you haven’t received an error message:

• Review Linked Integrations: Log into your TaskRobin dashboard and ensure that your email is being forwarded to the correct linked integration. Each integration has a unique TaskRobin forwarding address, so be sure the correct inbox is in use.

5. Auto Forwarding from Outlook Blocked

If you’re using Outlook and receive an error like, “Your organization does not allow external forwarding,” it means that automatic forwarding is blocked at the admin level.

• Enable External Forwarding in Outlook: Follow the instructions in this Microsoft 365 guide to enable email forwarding for your organization.

6. Can’t Log In or Reset Your TaskRobin Dashboard Password

If you’re having trouble accessing your TaskRobin dashboard, it might be because you haven’t fully completed the signup process.

• Sign Up for a TaskRobin Account: If you used fast-track onboarding but never created a password, go to the sign-up page and register your email. Be sure to use the same email address you used for your existing integrations.

Still Having Issues?

If the solutions above don’t resolve your issue, please reach out via live chat. We’re here to help and will assist you in getting your TaskRobin integrations up and running again.

By following these tips, you should be able to troubleshoot most problems that arise when saving emails to Notion or Airtable via TaskRobin. Otherwise, please reach out via our live chat and we will love to help you get your TaskRobin integrations to work!